Lenovo Onsite Repair Request

Please complete the Pre submission checks, before you submit the form.
Once you have submitted the form, you will be able to upload the images and/or videos.

This form is only for customers who have upgraded to Onsite Repairs/Premier Support,
if your contract does not include onsite, please use this form

Pre submission checks

Diagnostic checks

Where possible, run an F10 diagnostics and provide a screenshot of the resulting code.
Check to see if BIOS updates and drivers are up to date.

For Power Issues

If the device has a pinhole reset, has it been tried?
If the device is not charging through USB-C, provide a close-up photo of the USB port to show no damage.

For Screen issues

Provide a photo of the screen.
Connect an external monitor to see if the issue is just on the laptop screen or if it is reproduced on an external monitor.

For keyboard issues

Connect an external keyboard.
Is the issue confined to the inbuilt keyboard, or is it replicated on an external keyboard?
If keys are not working, does the issue happen outside of Windows?

Frequency

Does the issue happen all the time, intermittently or after a while?

Contact details

First name*

Last name*

Email*

Contact number*

University name*

Building name/number*

Street address*

Town*

County*

Postcode*

Lenovo Device details

Model*

Serial number*

Your Ref No

Full description of symptoms and what troubleshooting steps have been taken*

Lenovo update requests

Please answer any requests for further information promptly to prevent Lenovo from cancelling tickets.
Getech does not have visibility of emails sent by Lenovo technicians.
So when you respond to Lenovo please cc helpdesk@getech.co.uk so we can monitor progress.

After sending
Please select your Supporting Media
they will automatically be added to your repair request report.

Please complete all fields to enable the Send button.

Supporting Media

Please use the controls below to upload images (.jpg .jpeg .png - max size 10GB) or videos (.mp4 .avi .mov .wmv .webm), showing details of the issue.

Images

Videos

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