Chromebook Swapout Request Form

This form is for chromebook swapouts only, to be completed by the school or school supplier.
If you are a parent/guardian please do not complete this form yourself. Please contact your school in the first instance.
Any request not received from the school or school supplier will not be actioned.

Claim basis

Warranty/Insurance

Hardware Warranty Insurance Claim

Important! Accidental damage and software issues are not covered by warranty. In the event that your reported fault is not covered by warranty, please be aware that you will be quoted for all repair costs and carriage charges. An inspection fee of £40 plus carriage charges plus VAT will apply if a chargeable repair is declined.

Contact details

First name*

Last name*

Email*

Contact number*

Organisation name*

Building name/number

Street address*

Town*

County*

Postcode*

Device details

Model*

Serial number*

Full description of symptoms and what troubleshooting steps have been taken*

Your Ref No (e.g. Student Name)

Would you like unit enrolled?

Yes No

Please supply enrolment details, including student name.

Has the unit been wiped and deprovisioned?

Yes No

Is the unit suitably packed and ready for collection?

Yes No

After sending
Please select any Supporting Media
they will automatically be added to your repair request report.

Please complete all fields to enable the Send button.

Supporting Images (optional)

If you want to add any supporting images, please use the control below to upload images, showing details of the issue.
File types: .jpg .jpeg .png - max size 10GB.

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